We sincerely appreciate your business and the trust you’ve placed in us. Your satisfaction is our top priority, which is why we offer a hassle-free refund within a timeframe of 7 days from the date of purchase. Products returned within this specified timeframe will be eligible for a refund, provided they are in the same condition and the original price tag is still attached. This policy excludes any incurred delivery and return costs.
If for any reason you are not completely satisfied with your purchase, please don’t hesitate to reach out to us. We’re here to assist you and ensure your experience with us exceeds your expectations. We strive to facilitate a smooth and hassle-free return process, prioritizing customer convenience and confidence in our services.
The provision of goods and services is subject to availability. In cases of unavailability, we will refund you in full within 30 days. Cancellation of orders by you will attract a 10% charge for administration costs.
We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient, or the quality of goods ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by you through the e-commerce facility should be directed to the Manager, Softees, PO Box 13664, Danhof, Bloemfontein, 9302 or admin@softees.co.za.
